Instructions on cancellation
Right of cancellation
You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of cancellation, you must inform us (herzenskette GmbH, Kreisstraße 88, 35583 Wetzlar, Germany, firstname.lastname@example.org, telephone: upon request by e-mail) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract to revoke, to inform. You can use the attached sample revocation form, which is not mandatory.
To meet the revocation period, it is sufficient for you to send the communication regarding your exercise of the right of revocation before the revocation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You have received the goods promptly and in In any case, return or hand over to us at the latest within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functionality of the goods.
The right of withdrawal does not apply to the following items Contracts:
* Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Example cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
- To a heart chain GmbH, Kreisstraße 88, 35583 Wetzlar, Germany, email@example.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the followingGoods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)(s )
- Signature of consumer(s) (only if notification is on paper)
(*) Delete where not applicable.